Refund policy

## 1) Refund Policy (Draft)

**Last updated:** [DATE]

At **NUVE STAMP**, we want you to feel confident when you order. If you’re not satisfied, we’re here to help.

### 1. Eligibility Window
You may request a return within **30 days** of delivery.

> If you decide to use a different window (e.g. 60 days), update this everywhere on site for consistency.

### 2. Return Conditions
To be eligible for a return:
- Item must be returned in good condition
- Item must include original packaging (where reasonably possible)
- Proof of purchase (order number/email) is required

For hygiene reasons, we may decline returns that are damaged, heavily worn, or altered beyond normal testing.

### 3. How to Start a Return
Email us at **support@nuvestamp.com** with:
- Your order number
- Reason for return
- Photos (if item is damaged/defective)

If approved, we’ll provide return instructions.

### 4. Refunds
Once your return is received and inspected, we’ll notify you of approval status.

If approved:
- Refund will be sent to your original payment method
- Processing time is typically **5–10 business days** (bank/card timing may vary)

Original shipping fees (if any) are non-refundable unless the item is defective or we made an error.

### 5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within **7 days of delivery** at **support@nuvestamp.com** with photos and your order number.
We’ll resolve it with a replacement, refund, or store credit where appropriate.

### 6. Exchanges
We do not process direct exchanges at this time.
If you want a different item, please request a return and place a new order.

### 7. Non-Returnable Items
The following are generally non-returnable:
- Gift cards
- Final sale/clearance items (if marked final sale)
- Items not purchased directly from nuvestamp.com

### 8. Chargebacks
If there is an issue with your order, please contact us first at **support@nuvestamp.com** so we can resolve it quickly.

### 9. Contact
Questions about returns/refunds: **support@nuvestamp.com**